Freeze Studios – Return & Exchange Policy

At Freeze Studios, all products are carefully produced in limited quantities. Please read the following policy before placing your order.

Exchange Policy

We offer exchanges only for size-related issues.

Exchange requests must be raised within 3 days of the order being delivered.

Once you notify us within this 3-day period, our team will assist you with the exchange process.

Please allow our customer support team 24–48 hours to respond to your exchange request.

The product must be:

Unworn and unused

In its original condition

Returned with all original tags, labels, and security tags intact

Returned in its original packaging

Customers are responsible for the shipping cost of sending the product back to us.

International Orders

All international orders are final sale.

We currently do not offer exchanges or returns on international orders, including size exchanges. Please carefully check our size guide before placing an international order.

Important Notes

Exchanges are subject to product availability.

Exchanges are available only for size-related issues. We do not offer exchanges for a different product, color, or change of preference.

If the required size is unavailable, our team will provide the available resolution based on the order and stock situation.

Orders that are not reported within 3 days of delivery will not be eligible for an exchange.

Freeze Studios reserves the right to reject an exchange request if the product does not meet the above eligibility conditions.

Need Help?

📧 Email: shopfreezestudios@gmail.com
📱 WhatsApp: +91 87695 48940

If you need an exchange, please contact us within 3 days of delivery and our team will get back to you within 24–48 hours.